Terms of service

Welcome to Vogune. These Terms of Service ("Terms") govern your use of our website at vogune.com and the purchase of products through our online store. By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

Vogune is the online store of Jansen Sales en Marketing, a legally registered business located in the Netherlands. Our online store sells fashion items to customers in the USA.

1. Company Information

Company Name: Jansen Sales en Marketing Company Address: Mutsestraat 11, 4641 SJ Ossendrecht, The Netherlands Company Number: 88126072 Email: support@vogune.com Phone: +1 802 565 9297

2. Eligibility

By using our Site, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and are located in the United States. Our store is for personal, non-commercial use only. We reserve the right to refuse service to anyone at our sole discretion.

3. Products and Availability

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. All product descriptions, images, and prices are subject to change without notice. We make every effort to display products accurately, but we do not guarantee that colors, sizes, and details will appear exactly as they do in person. In the event that a product is listed at an incorrect price due to a typographical error or system error, we reserve the right to cancel or refuse any orders placed at that incorrect price.

4. Ordering

By ordering through vogune.com, you make an offer to purchase the products in your order. We may reject your offer and cancel the order at any time before or after shipment for any reason, including but not limited to the availability of the products, suspected fraud, and inaccurate information presented on the site. After placing the order, you will receive an order confirmation email. This is not an acceptance of the order. An order is considered accepted when it is shipped and a shipping confirmation is sent to the customer. We may cancel the order at any time and provide a full refund in such cases.

4b. Order Cancellation

If you wish to cancel your order, please contact us at support@vogune.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation once an order has been submitted for processing. If the order has already been shipped, our Return & Refund Policy will apply.

5. Pricing and Payment

Our site is in USD. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All payments are processed through third parties. By entering your payment information, you confirm that you are authorized to use the payment information provided. We are not liable for any fees associated with the use of your selected payment option, such as any fees associated with using a foreign-issued card as we are a Netherlands-based company.

6. Shipping and Delivery

Vogune only ships products to the United States. Handling Time: The handling time for the order is 1 to 3 business days, from Monday to Saturday. Orders placed on Sunday will begin processing the following Monday. Delivery Time: The delivery time after dispatch is 4 to 7 business days. In most cases, the order will arrive in 5 to 10 business days after the order is placed. The delivery time is not guaranteed. In some cases, the delivery time might exceed the expected time due to factors such as the actions of third parties, weather, etc. We are not liable for the delivery time. We will assist customers with packages lost in transit. In the event of loss in transit, the customer should contact us at support@vogune.com.

7. Returns and Refunds

Our Return & Refund Policy is available in full on the Site. By ordering from the Site, you agree to the Return & Refund Policy. In summary, we accept returns within 30 days after delivery. Items should not be worn or washed. Return shipping costs are the responsibility of the customer.

8. Accuracy of Information

While we strive to ensure that all information provided on our Site is accurate and updated, we do not guarantee that all information provided on our Site is error-free, complete, or current. Therefore, we may change information on our Site at our sole discretion without notice.

9. Intellectual Property

The content of vogune.com, including but not limited to text, images, graphics, and logos, is the property of Vogune or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use the content of our Site without our prior written consent.

10. Prohibited Use

By using our Site, you agree not to use the Site for any unlawful purpose, attempt to gain unauthorized access to any part of our Site or systems, submit false or misleading information, engage in any activity that disrupts or interferes with our Site, use our Site to transmit spam, malware, or other harmful content, or resell products purchased from our Site without our written consent. We may terminate your access to our Site at any time without notice in the event of a breach of the aforesaid conditions.

11. User Comments and Feedback

If you submit reviews, feedback, suggestions, or other content to us, whether through our Site, email, or any other channel, you grant Vogune a non-exclusive, royalty-free right to use, publish, and distribute such content in any medium. We are under no obligation to keep such submissions confidential, compensate you for them, or respond to them. You are solely responsible for the accuracy and content of any submission you make. We reserve the right to remove any content that we determine, at our sole discretion, to be unlawful, offensive, or otherwise inappropriate.

12. Personal Information and GDPR

Your use of our Site and submission of personal information is governed by our Privacy Policy, available at vogune.com. As a Netherlands-based business, Vogune complies with the General Data Protection Regulation (GDPR). If you are located in the European Economic Area, you have the right to access, correct, delete, and restrict the processing of your personal data. For all privacy-related requests, please contact us at support@vogune.com.

13. Disclaimer of Warranties

Our Site and products and services offered by our Site are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. Vogune specifically denies any liability for the Site not being uninterrupted or error-free or free of viruses or other harm. We also deny all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Jansen Sales en Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Site or products, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or related to these Terms or your use of our Site shall not exceed the amount you paid for the order giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Jansen Sales en Marketing, its owners, employees, and partners from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of your use of our Site, your violation of these Terms, or your violation of any applicable law or the rights of a third party.

16. Third-Party Links and Services

Our Site may contain links to third-party websites or services. These links are provided for your convenience only. Jansen Sales en Marketing has no control over the content or practices of third-party sites and accepts no responsibility for them. Visiting third-party sites is at your own risk. Our store is powered by Shopify. By using our Site, you also agree to Shopify's Terms of Service, available at shopify.com/legal/terms.

17. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our Site. If, in our sole judgment, you fail to comply with any provision of these Terms, we may terminate your access to our Site at any time without notice. All obligations and liabilities incurred prior to the termination date shall survive termination of these Terms.

18. Governing Law

These Terms are governed by Dutch law, except where mandatory consumer protection laws in the United States provide otherwise. As our store serves US customers, we also comply with applicable US federal and state consumer protection laws. Any disputes arising from these Terms or your use of our Site shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be subject to the jurisdiction of the competent courts of the Netherlands.

19. Changes to These Terms

We reserve the right to make changes to the Terms at any time. We will notify you by changing the "Last Updated" date on this page. Your use of the Site after such changes are made signifies your agreement to the modified Terms. We suggest reviewing the Terms periodically.

20. Severability

If any provision of the Terms is deemed to be invalid or unenforceable under the law, it shall be modified to the minimum extent necessary to make it valid and enforceable, and the validity and enforceability of the remaining provisions shall not be affected.

21. Entire Agreement

The Terms, the Privacy Policy, the Shipping Policy and the Return & Refund Policy constitute the entire agreement between you and Vogune regarding the use of the Site.